1. Privacy Policy - We do not store credit card details nor do we share customer details with any 3rd parties. We do not share any details of journeys undertaken unless requested to do so by either the police or the local licensing authority.

2. Paying by card? No problem, all our cars have card terminals.

3. Pricing policy - All journeys are priced individually based on their length, number of passengers and particular requirements. Every journey will be priced at the time of the booking and confirmed by text message. Any alteration to the original booking, i.e. additional stops or diversions will result in a change to the agreed price. Our standard car pricing rates are £8.50 for the first mile + £1.80 per mile or part mile thereafter. A 50% surcharge is added for vehicles with a seating capacity of 5-6 persons when passenger numbers exceed 4. A surcharge of 15% is added to all fares booked between the hours of midnight and 0500hrs. Accurate quotes can be given at any time over the phone based on Google Maps routing.

4. Refund / Cancellation Policy - All Changes & cancellations must be made by telephone to our main office tel: 01242 242424

5 Airport pick-ups and drop-offs - Our fares include either the drop-off charge or the minimum car park fee when picking up. We will do our best to track your flight and ensure your driver enters a car park no earlier than 30 minutes after your flight lands. Any additional parking charges and waiting time will be added to the fare.

During the main horseracing festival meetings in March and November a surcharge of 50% is applied to all fares. A surcharge of £20.00 per trip is applied to all airport transfers based on a standard four seater vehicle.

In the event of a "No-show" by the customer, or if a confirmed booking is cancelled by the Customer within 1 hour of the start of the period of hire, all monies paid will be non-refundable.

In addition the full charge may be debited, especially where the journey pick up point is from an airport or seaport. Our drivers are requested to wait at an airport until the flight details are removed from the airport's arrivals screen or until we receive additional information from the customer that the taxi is no longer required.

Cancellation within 48 hours of the booking time will result in the customer losing 25% of the full amount paid.

Cancellation made more than 48 hours prior to the booking will result in a 100% refund.

Changes to pre-booked journeys must be notified to Dial-a-Cab within 24 hours of the booked pickup time. Changes without 24 hour prior notification may result in the customer being charged the full original estimated/quoted fare.

Please note: All bookings are subject to driver availability and therefore arrival times cannot be guaranteed. Dial-a-Cab (Cheltenham) Ltd shall have no liability if a pick-up or journey time exceeds any estimate given or if we cancel a booking, provided we have used reasonable endeavours to fulfil the booking. Dial-a-Cab shall have no liability if the cost of a journey exceeds any estimate given. Any estimate given is supplied and accepted on the basis that it is an estimate only, nett of any extras or handling fees and is based upon the conditions and tariff in place at the time.

Please note that if no contact is made with our driver or our office within 5 minutes of the taxi arriving at the pick up location, your booking will be cancelled.

Any passenger travelling in a wheelchair, electric or manual, or a motorized scooter must be accompanied by either a family member or carer. The drivers of our accessible vehicles are only responsible for applying the harnesses to the cross beams or harness points of the wheelchair. Entry and exit of the vehicle is at your own risk. Whilst all our drivers carry liability insurance, this only applies to injury incurred whilst the vehicle is in motion.

Soiling - There will have to be an additional charge of £60.00 for soiling if it requires the taxi to be taken out of service for cleaning.

Dial-a-Cab (Cheltenham)Ltd acts as an agent on behalf of the driver, therefore we shall have no liability for any damage, loss, costs, claims or expenses suffered by you.

Please ensure that any item, including valuables and personal effects brought into the taxi with you are removed from the taxi at the end of the journey. Any item found in the back of a taxi, but not belonging to the current passenger, shall be brought to the attention of the driver as soon as it is possible to do so.

Any claim or complaint pertaining to a journey undertaken by Dial-a-Cab (Cheltenham) limited, should be made in writing within one week of the complaint arising to the company secretary.

Any fare booked outside of our normal opening hours will be charged at Cheltenham Borough Council Hackney meter rates.